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Customer Success Manager

Experience: 1+ year
Location: Hyderabad
Work Location: On-Site
Job Type: Full Time

Looking for Customer Success Manager with expertise in onboarding new customers and communicate with Account executives.

Experience: 1+ Year
Education: Bachelor’s


  • Provide customer-centric Onboarding Experience for our new customers.
  • Communicating with the Account Executives (Sales) to ensure customer’s journey is seamless
  • Monitor health and proactively reach out to accounts based on triggers.
  • Mitigate churn through creative solutions and proactive probing to understand needs
  • Conduct renewal conversations with accounts at risk.


  • Strong oral and written communication skills.
  • Consultative approach when speaking with customers.
  • Deep customer empathy.
  • Customer experience champion and voice of the customer
  • Ability to have difficult conversations with customers.
  • Understanding of competitive landscape.
  • B2B experience a plus.


  • Needs experience in Google Suite Applications. (Docs, Sheets, Slides, Hangouts, etc.)
  • Understanding of SaaS industry knowledge.
  • Knowledge of Salesforce CRM a plus.
  • Experience with LogMeIn123 Rescue and Ring Central are a plus.
  • Tech savvy a plus.

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