Looking for Customer Success Manager with expertise in onboarding new customers and communicate with Account executives.
Experience: 1+ Year
- Provide customer-centric Onboarding Experience for our new customers.
- Communicating with the Account Executives (Sales) to ensure customer’s journey is seamless
- Monitor health and proactively reach out to accounts based on triggers.
- Mitigate churn through creative solutions and proactive probing to understand needs
- Conduct renewal conversations with accounts at risk.
- Strong oral and written communication skills.
- Consultative approach when speaking with customers.
- Deep customer empathy.
- Customer experience champion and voice of the customer
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
- B2B experience a plus.
- Needs experience in Google Suite Applications. (Docs, Sheets, Slides, Hangouts, etc.)
- Understanding of SaaS industry knowledge.
- Knowledge of Salesforce CRM a plus.
- Experience with LogMeIn123 Rescue and Ring Central are a plus.
- Tech savvy a plus.